We are excited to announce the upcoming launch of a luxurious mansion and are on the lookout for dedicated and experienced professionals to join our team. If you have a passion for delivering exceptional service in the luxury hospitality sector and are eager to be part of an exclusive establishment, we invite you to explore the available positions below.
Available Roles
1. Mansion Butlers
As a Mansion Butler, you will be at the forefront of our guests’ experience, providing unparalleled service and ensuring that their every need is met with elegance and precision.
Requirements:
- Previous Experience: Candidates must possess prior experience in luxury hotel environments, demonstrating a solid understanding of high standards in service delivery.
- Software Proficiency: Familiarity with Opera software is essential, as it will be instrumental in managing guest requests and enhancing their overall experience.
- Food & Beverage Knowledge: A strong understanding of Food & Beverage (F&B) operations is critical, enabling you to provide informed recommendations and ensure that all dining experiences are memorable.
Key Responsibilities:
- Personalized Service: Deliver tailored services to guests, adapting to their unique preferences and needs to create a home-away-from-home atmosphere.
- Daily Request Management: Efficiently manage daily guest requests, ensuring that all services are executed seamlessly and with attention to detail.
- Luxurious Experience: Uphold a standard of excellence that guarantees a seamless and luxurious experience throughout each guest's stay, addressing any concerns with discretion and professionalism.
2. Reservations Executives
As a Reservations Executive, you will play a vital role in the pre-arrival experience for our guests, ensuring that their journey begins with flawless booking and communication.
Requirements:
- Reservation Experience: Candidates should have significant experience in Reservations, showcasing a track record of managing bookings efficiently and effectively.
- Opera Proficiency: A strong command of Opera software is necessary to facilitate smooth reservation processes and manage guest inquiries efficiently.
- Leadership Background: We encourage candidates with a background in Front Office management, particularly at the team leader level, to apply, as this experience will contribute to effective cross-departmental coordination.
Key Responsibilities:
- Efficient Booking Management: Oversee the management of room reservations, ensuring all bookings are processed accurately and in a timely manner.
- Guest Inquiries: Handle guest inquiries with professionalism and warmth, providing information and assistance to ensure a smooth reservation experience.
- Coordination with Departments: Work closely with various departments to align on guest preferences and ensure that each guest's expectations are met and exceeded upon their arrival.
3. Bell Boy
The role of Bell Boy is crucial in creating a warm and welcoming atmosphere for our guests as they arrive at our mansion.
Requirements:
- Luxury Hotel Experience: Previous experience working in luxury hotels is a must, as this role requires an understanding of high-level service expectations and guest interactions.
Key Responsibilities:
- Luggage Assistance: Assist guests with their luggage upon arrival and departure, ensuring that their belongings are handled with care and professionalism.
- Guest Guidance: Provide directions and information about the mansion and surrounding areas, helping guests navigate their new environment with ease.
- Welcoming Arrival Experience: Create a welcoming atmosphere for all guests, making their initial interactions with the mansion memorable and positive.
How to Apply
If you are passionate about luxury hospitality and are looking to contribute to an exceptional guest experience, we would love to hear from you. Interested candidates are invited to forward their CVs, accompanied by a professional photograph, to our dedicated recruitment email at fo@ozenmansion-kolkata.com
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