Welcome to Ramada by Wyndham, Amritsar! As one of the leading hotels in the region, we take pride in offering our guests exceptional service and unforgettable experiences. We believe that our staff is the cornerstone of our success, and we are currently looking for passionate and talented individuals to join our dynamic team. If you are looking for a rewarding career in the hospitality industry, this could be the perfect opportunity for you!
At Ramada by Wyndham, Amritsar, we understand that our employees are our greatest asset. We are committed to fostering a supportive and inclusive work environment that encourages personal and professional growth. Our hotel is located in the heart of Amritsar, a city rich in history and culture, making it an ideal place for individuals who are passionate about hospitality and customer service.
Current Open Positions
We have several exciting job openings in various departments, each offering unique opportunities for career advancement. Below is a detailed description of the positions we are currently hiring for:
1. Duty Manager
Role Overview:
As a Duty Manager, you will play a crucial role in overseeing the daily operations of the hotel. Your primary responsibility will be to ensure that all aspects of the hotel run smoothly while maintaining high levels of guest satisfaction and operational efficiency.
Key Responsibilities:
- Manage hotel operations during your shift, ensuring that all departments work cohesively to provide outstanding service to our guests.
- Address guest concerns and complaints promptly, taking necessary action to resolve issues to ensure a positive guest experience.
- Conduct regular inspections of the hotel to ensure that standards of cleanliness, safety, and comfort are met.
- Collaborate with department heads to ensure that staff are adequately trained and equipped to perform their duties effectively.
- Prepare daily reports on hotel operations and guest feedback, presenting findings to senior management for further improvement.
Ideal Candidate:
- Previous experience in a managerial role within the hospitality industry.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A customer-focused mindset and a passion for delivering exceptional service.
2. Guest Service Associate (Front Office Department)
Role Overview:
As a Guest Service Associate in our Front Office Department, you will be the first point of contact for our guests. Your role is vital in creating a warm and welcoming atmosphere and ensuring that every guest has a memorable stay.
Key Responsibilities:
- Manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
- Provide exceptional customer service by addressing guest inquiries, offering assistance, and resolving any issues that may arise during their stay.
- Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality.
- Assist in managing reservations, ensuring that all requests are met and communicated effectively to the relevant departments.
- Collaborate with other departments to enhance guest experiences and promote hotel services.
Ideal Candidate:
- Previous experience in a front office or guest services role in the hospitality industry.
- Strong communication and interpersonal skills, with a friendly and approachable demeanor.
- Proficiency in hotel management software and basic computer skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
3. Senior Guest Service Associate (F&B Service Department)
Role Overview:
In the role of Senior Guest Service Associate in our Food and Beverage (F&B) Service Department, you will lead a team dedicated to providing excellent dining experiences for our guests. Your leadership will help shape the overall service quality and guest satisfaction in our restaurants.
Key Responsibilities:
- Supervise and coordinate the F&B service team to ensure timely and efficient service.
- Train and mentor team members, fostering a culture of excellence in customer service and teamwork.
- Handle guest feedback regarding their dining experience and take proactive steps to enhance future visits.
- Collaborate with the kitchen team to ensure that food presentation and quality meet our high standards.
- Maintain inventory and assist with ordering supplies to ensure the department operates smoothly.
Ideal Candidate:
- Previous experience in a supervisory role within the F&B sector, preferably in a hotel or fine dining environment.
- Strong leadership skills with the ability to train and motivate a team.
- Excellent knowledge of food and beverage offerings, including wine pairings and menu specialties.
- Passion for delivering exceptional dining experiences and a keen eye for detail.
4. Reservation Associate
Role Overview:
As a Reservation Associate, you will manage guest reservations efficiently, ensuring that all details are handled accurately and timely. Your role is essential in maximizing our hotel’s occupancy rates and enhancing the guest experience.
Key Responsibilities:
- Process guest reservations through various channels, including phone, email, and online bookings.
- Ensure all reservation details are accurately entered into the hotel management system, including special requests and preferences.
- Communicate with guests to confirm their reservations and provide any necessary information regarding their stay.
- Work closely with the Front Office Department to ensure smooth check-in processes for arriving guests.
- Analyze booking trends and assist in developing strategies to optimize room occupancy.
Ideal Candidate:
- Experience in a reservations or administrative role, preferably within the hospitality industry.
- Strong attention to detail and excellent organizational skills.
- Proficient in computer systems and hotel management software.
- Strong communication skills, both written and verbal.
5. Reservation Supervisor
Role Overview:
As a Reservation Supervisor, you will oversee the reservations team, managing high volumes of bookings while ensuring optimal room occupancy and revenue generation.
Key Responsibilities:
- Supervise and support the reservations team, providing guidance and training as needed.
- Monitor booking systems and processes to ensure accuracy and efficiency.
- Develop and implement reservation strategies to enhance revenue and maximize occupancy rates.
- Handle guest inquiries and special requests, ensuring personalized service.
- Prepare reports on booking trends and team performance for senior management.
Ideal Candidate:
- Proven experience in a supervisory role within the reservations department.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent leadership and communication skills.
- Familiarity with revenue management concepts and strategies.
6. Commi 1 (Tandoor)
Role Overview:
As a Commi 1 specializing in Tandoor, you will be responsible for preparing high-quality tandoor dishes, showcasing your culinary skills and creativity.
Key Responsibilities:
- Prepare and cook a variety of tandoor dishes according to the hotel’s standards and recipes.
- Maintain cleanliness and organization in the kitchen, ensuring that food safety and hygiene practices are followed.
- Collaborate with the kitchen team to plan and execute special menu items and promotions.
- Assist in the training and development of junior kitchen staff in tandoor techniques and presentation.
- Monitor food quality and presentation, ensuring consistency and excellence in every dish.
Ideal Candidate:
- Proven experience in a tandoor or Indian cuisine role within a professional kitchen.
- Strong culinary skills and knowledge of traditional Indian cooking techniques.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Passion for food and a commitment to delivering exceptional dining experiences.
7. Commi 1 (Continental)
Role Overview:
As a Commi 1 specializing in Continental cuisine, you will assist in the preparation of dishes, ensuring culinary excellence and creativity in every plate served.
Key Responsibilities:
- Prepare and cook Continental dishes, adhering to recipes and presentation standards.
- Maintain high standards of food hygiene and safety in the kitchen.
- Collaborate with the kitchen team to create seasonal menus and innovative dishes.
- Assist in the training of junior kitchen staff in cooking techniques and kitchen operations.
- Monitor inventory and assist with ordering supplies to ensure the kitchen is well-stocked.
Ideal Candidate:
- Experience in a Continental cuisine role within a professional kitchen.
- Strong knowledge of culinary techniques and presentation skills.
- Ability to work efficiently in a team and handle high-volume service.
- A passion for food and commitment to delivering quality dishes.
8. Commi 1 (Indian)
Role Overview:
In the role of Commi 1 specializing in Indian cuisine, you will focus on preparing traditional Indian dishes with precision and creativity, contributing to the authenticity of our culinary offerings.
Key Responsibilities:
- Prepare and cook a variety of Indian dishes according to established recipes and standards.
- Ensure that all ingredients are fresh, and presentation is consistent with the hotel’s high standards.
- Collaborate with the kitchen team to plan menus and special promotions featuring Indian cuisine.
- Maintain cleanliness and organization in the kitchen, adhering to food safety regulations.
- Participate in the training of junior staff on Indian cooking techniques and presentation.
Ideal Candidate:
- Proven experience in Indian cuisine within a professional kitchen.
- Strong culinary skills and a passion for traditional Indian cooking methods.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Commitment to delivering high-quality dishes and enhancing guest experiences.
How to Apply
We invite you to be part of our dedicated team at Ramada by Wyndham, Amritsar. If you are interested in any of the above positions, we encourage you to share your resume with us. Please send your application to hr@ramadaamritsar.com
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