Exciting Career Opportunity: Frontliner Position at MNC Bank - Recrutement Offre

 

Location: MNC Bank, Makassar & Surabaya

Job Overview:

MNC Bank is seeking dedicated and motivated individuals to join our team as Frontliners in our branches located in Makassar and Surabaya. As a Frontliner, you will be the first point of contact for our customers, playing a crucial role in providing excellent customer service and ensuring a positive banking experience. This position offers an excellent opportunity for those looking to start or advance their careers in the banking and financial services sector.

Key Responsibilities:

In this role, your primary responsibilities will include, but are not limited to:

1. Customer Service Excellence:

   • Deliver outstanding service to customers by assisting with various banking transactions, including cash deposits, withdrawals, and account inquiries.
   • Ensure all customer interactions are handled professionally and courteously, creating a welcoming environment for our clients.

2. Account Management:

   • Provide assistance with customer account openings, maintenance, and inquiries, ensuring compliance with banking policies and procedures.
   • Educate customers on available banking products and services, helping them to make informed decisions about their financial needs.

3. Complaint Handling:

   • Address and resolve customer complaints or concerns effectively, ensuring a satisfactory outcome for the customer and the bank.
   • Maintain a positive attitude and professionalism when dealing with challenging situations, striving to enhance customer satisfaction.

4. Cross-Selling Banking Products:

   • Identify opportunities for cross-selling banking products, such as loans, credit cards, and investment services, based on customer needs.
   • Actively promote and provide information on various banking products to customers, contributing to the bank’s overall sales objectives.

5. Compliance and Record Keeping:

   • Ensure adherence to all bank policies, procedures, and regulatory requirements during customer transactions.
   • Maintain accurate and up-to-date records of customer interactions and transactions to support efficient banking operations.

Job Qualifications:

To be considered for this position, candidates must meet the following qualifications:

• Educational Background:

  • A minimum of a Diploma or Bachelor’s Degree in any field is required.

• Work Experience:

  • At least 1 year of relevant working experience in roles such as Teller or Customer Service is preferred; however, fresh graduates are encouraged to apply and will be considered.

• Skills and Competencies:

  • Strong communication skills, both verbal and written, are essential for effective customer interactions.
  • A solid understanding of banking products, services, and regulations is required to assist customers effectively.

• Specialization:

  • Preferably, candidates should have experience in Banking/Financial Services or a related field, but non-management and non-supervisor roles will be considered.

What We Offer:

At MNC Bank, we value our employees and strive to create a supportive and rewarding work environment. We offer:

• Competitive salary and benefits packages.
• Opportunities for professional growth and development within the banking industry.
• A dynamic and collaborative workplace culture that encourages teamwork and innovation.

Application Process:

If you are a motivated individual looking to start your career in banking or take your skills to the next level, we invite you to apply for the Frontliner position at MNC Bank.

Please send your application, including your updated resume and a cover letter outlining your qualifications and interest in the role, to: recruitment@mncbank.co.id.