Join Our Team at Black Rock Hotels - Recrutement Offre

 

As part of our commitment to excellence and our ongoing efforts to enhance our staffing, we are excited to announce openings for several key positions at Black Rock Hotels. We are a leading hospitality group known for our dedication to providing exceptional service and memorable experiences for our guests. Our team is our greatest asset, and we are looking for motivated, skilled, and passionate individuals to join us in delivering top-notch hospitality.

Current Job Openings

1. Front Office Manager (FOM)
2. Assistant Front Office Manager (AFOM)
3. Duty Manager
4. Front Office Agent (FOA)
5. Housekeeping Executive

We invite interested candidates to share their updated resumes with us at ea@blackrockhotels.com and corp.hr@blackrockhotels.com.

About Black Rock Hotels

At Black Rock Hotels, we pride ourselves on offering a welcoming atmosphere where guests can enjoy luxurious accommodations and outstanding service. Our hotels are strategically located in prime destinations, providing our guests with unparalleled access to local attractions, business centers, and natural beauty. Our team is dedicated to creating a home away from home for all our guests, ensuring that their every need is met with care and professionalism.

As we continue to grow, we remain committed to nurturing a culture of teamwork, respect, and innovation. We believe that a happy team leads to happy guests, and we strive to provide an environment where our employees can thrive professionally and personally.

Position Details

1. Front Office Manager (FOM)

Responsibilities:

The Front Office Manager plays a critical role in ensuring the smooth operation of the front office department. Key responsibilities include:

• Leadership: Oversee the front office team, including receptionists, concierges, and porters. Provide guidance, training, and support to ensure exceptional guest service.
• Guest Relations: Ensure that guests receive prompt and personalized service. Address any guest concerns or complaints professionally and efficiently.
• Operational Management: Manage the day-to-day operations of the front desk, including check-ins, check-outs, and reservations. Implement policies and procedures to optimize efficiency and guest satisfaction.
• Budgeting and Reporting: Assist in budgeting and financial reporting for the front office department. Analyze performance metrics and implement strategies for improvement.
• Collaboration: Work closely with other departments, such as housekeeping and sales, to ensure seamless operations and guest satisfaction.

Qualifications:

• Bachelor's degree in hospitality management or a related field.
• Proven experience as a Front Office Manager or in a similar role within the hospitality industry.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.

2. Assistant Front Office Manager (AFOM)

Responsibilities:

The Assistant Front Office Manager supports the FOM in managing the front office operations. Responsibilities include:

• Team Support: Assist in training and supervising front office staff to maintain high standards of service.
• Guest Interaction: Engage with guests to ensure their satisfaction and address any issues that arise during their stay.
• Administrative Duties: Handle administrative tasks, including scheduling staff shifts and maintaining records.
• Operational Support: Oversee daily front desk operations and ensure adherence to policies and procedures.
• Crisis Management: Step in during peak times or emergencies to manage guest flow and ensure efficient service.

Qualifications:

• Degree in hospitality management or a related field preferred.
• Previous experience in front office operations, preferably in a supervisory role.
• Strong organizational skills and the ability to multitask.
• Exceptional interpersonal and customer service skills.
• Familiarity with hotel management systems.

3. Duty Manager

Responsibilities:

The Duty Manager is responsible for the overall operations of the hotel during their shift. Responsibilities include:

• Supervision: Oversee all hotel departments to ensure compliance with company standards and guest satisfaction.
• Guest Relations: Act as the point of contact for guest complaints and concerns, resolving issues promptly and professionally.
• Operational Efficiency: Monitor operational processes to ensure they run smoothly and efficiently.
• Staff Coordination: Coordinate staff activities and ensure that all departments are adequately staffed and prepared for the day’s operations.
• Reporting: Document daily operations and prepare reports for senior management.

Qualifications:

• Previous experience in a management role within the hospitality industry.
• Strong leadership skills and the ability to motivate a diverse team.
• Excellent communication and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software.

4. Front Office Agent (FOA)

Responsibilities:

Front Office Agents are the first point of contact for guests. Responsibilities include:

• Guest Check-in/Check-out: Process guest check-ins and check-outs efficiently and warmly.
• Reservation Management: Manage reservations, including modifications and cancellations.
• Information Provider: Provide guests with information about hotel services, local attractions, and transportation options.
• Cash Handling: Handle cash and credit transactions accurately.
• Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest satisfaction.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations with grace and professionalism.
• Proficiency in computer systems and hotel management software.

5. Housekeeping Executive

Responsibilities:

The Housekeeping Executive is responsible for maintaining the cleanliness and orderliness of the hotel. Responsibilities include:

• Team Management: Supervise housekeeping staff, including room attendants and laundry personnel.
• Quality Control: Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Inventory Management: Manage inventory of cleaning supplies and linens, ensuring that stock levels are maintained.
• Guest Interaction: Respond to guest requests for additional amenities and services promptly.
• Training: Provide training and guidance to new housekeeping staff on proper cleaning techniques and safety protocols.

Qualifications:

• Previous experience in housekeeping management or a supervisory role.
• Strong leadership and organizational skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to work independently and as part of a team.
• Knowledge of cleaning equipment and safety procedures.

Work Environment

At Black Rock Hotels, we value our employees and strive to create a positive work environment that encourages growth and development. We believe that a strong team culture leads to exceptional guest experiences. Our staff is our priority, and we provide the necessary resources and training to help our team members succeed in their roles.

Training and Development: We offer ongoing training programs to ensure our employees are well-equipped with the skills needed to excel in their positions. Regular workshops, seminars, and cross-training opportunities are available to help staff enhance their knowledge and grow within the organization.

Benefits and Perks: Black Rock Hotels provides a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career advancement. We also organize team-building events and activities to foster a sense of community among our staff.

Diversity and Inclusion: We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse team brings unique perspectives and ideas that enrich our work environment and enhance our service offerings.

How to Apply

If you are passionate about hospitality and are ready to take the next step in your career, we would love to hear from you. Interested candidates should submit their updated resumes to ea@blackrockhotels.com and corp.hr@blackrockhotels.com.