Overview: We are seeking a dynamic and experienced General Manager to oversee operations for an esteemed international hotel chain in the vibrant and diverse western region of India. This is a unique opportunity for a passionate hospitality leader who is dedicated to driving operational excellence, enhancing guest experiences, and building a strong team culture in a fast-paced environment.
Key Responsibilities:
Leadership and Strategic Direction:
- As the Cluster General Manager, you will provide strategic leadership across multiple properties, ensuring that each hotel operates in alignment with the company’s vision and values.
- Develop and implement effective operational strategies that drive performance, enhance service delivery, and achieve the financial goals of the hotels within your cluster.
Financial Management:
- Oversee revenue growth and manage budgets effectively to ensure operational efficiency and profitability.
- Analyze financial reports and performance metrics to identify areas for improvement and to drive financial performance.
- Implement cost control measures without compromising service quality, thereby maximizing the bottom line.
Operational Excellence:
- Ensure that all hotels within your purview meet and exceed our global brand standards for service, quality, and guest satisfaction.
- Lead initiatives aimed at optimizing operational processes, enhancing guest experiences, and improving overall efficiency.
- Ensure compliance with health and safety regulations and uphold the highest standards of cleanliness and maintenance.
Team Development and Leadership:
- Lead, mentor, and inspire a diverse team of hospitality professionals, fostering a positive work environment that promotes teamwork and personal growth.
- Implement training and development programs that enhance employee skills and align with their career aspirations while ensuring the delivery of exceptional service.
Guest Relations and Brand Management:
- Build and nurture strong relationships with guests, stakeholders, and partners to enhance the brand presence and reputation within the market.
- Handle guest feedback and concerns promptly and effectively, ensuring that every guest feels valued and heard.
- Collaborate with the marketing team to develop promotional strategies that attract new guests and retain existing ones.
Community Engagement:
- Represent the hotel group at industry events, trade shows, and community engagements to strengthen relationships and enhance brand visibility.
- Identify opportunities for local partnerships and collaborations that benefit the hotels and the community.
What We’re Looking For:
Experience:
- Currently serving as a General Manager for an international hotel chain is highly preferred.
- Proven track record in managing operations within international hotel chains, with a deep understanding of global hospitality standards.
Skills:
- Exceptional leadership skills with the ability to inspire and motivate teams.
- Strong financial acumen and the ability to analyze data to drive business decisions.
- Excellent communication and interpersonal skills, with a strong emphasis on guest relations.
Qualifications:
- A degree in hospitality management, business administration, or a related field is preferred.
- Extensive knowledge of hotel management software and financial systems.
Attributes:
- A proactive and results-oriented mindset with a passion for delivering outstanding guest experiences.
- Strong problem-solving abilities and the capability to handle high-pressure situations effectively.
If you are a motivated and experienced hospitality leader ready to take on a challenging and rewarding role, we would love to hear from you. Please share your resume detailing your relevant experience and accomplishments to cv.horizon2005@gmail.com.
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